Information Collected by Advance
When you register for our services, we require you to provide certain personal information, such as your name, address, phone number, and e-mail address. This information is automatically entered into our customer data base, where it is used to service your account and to provide you with the products and services that you request. Users may also submit other personally identifiable information, including but not limited to a resume and cover letter. . Materials such as resumes and cover letters are viewable and transmittable only by the user who submits them to the Advance site.
We strongly recommend that you do not provide us with your work e-mail address. If you give us your work e-mail address, your current employer may also be able to read the e-mails we send you.
If you contact us for technical support or other customer support services, either by e-mail or by telephone, we may ask you to provide information about your computer or about the issues you are trying to resolve. This information is necessary to help us answer your questions. We may record your requests and our responses for future reference and for quality control purposes.
When you visit our website, we may track information about your visit and store that information in web server logs, which are records of the activities on our sites. Our servers automatically capture and save the information electronically. Examples of the information we may collect include:
- your unique Internet protocol address;
- the name of your unique Internet service provider;
- the kind of browser or computer you use;
- the number of links you click within the site;
- the date and time of your visit;
- the web page from which you arrived to our site;
- the pages you viewed on the site; and
- any searches that you conducted.
The information we collect in web server logs helps us administer the site and analyze its usage. We use it for quality control purposes, to assist you with any problems you may have, or when legally required.
How We Protect Your Information
We have implemented commercially reasonable security measures to help protect your personal information from accidental loss and from unauthorized access, use, or disclosure. We store the information about you in a data center with restricted access and constant monitoring and we use a variety of technical security measures to secure your data. For example, when you register for our services, we use Secure Sockets Layer (SSL) technology. In addition, we use sophisticated intrusion detection and virus protection software. However, we can't guarantee that unauthorized persons will always be unable to defeat our security measures.
Who Has Access to the Information?
The data you provide will be stored and processed in the United States. We never sell, rent, or lease mailing lists or other customer data to others, and we don't make your personal information available to any unaffiliated third parties except as follows:
- to agents and contractors who use it on our behalf or in connection with their relationship with us (for example, we may use third parties to verify the charge card information you provide us); and
- required by law, in a matter of public safety or policy, as needed in connection with the transfer of our business assets (for example, if we are acquired by another company or if we are liquidated during bankruptcy proceedings), or if we believe in good faith that sharing the data is necessary to protect our rights or property.
We rely on some of our affiliates for support of the products and services we offer, and we share some of our back-office functions with them. On occasion, we may also share customer data with our affiliates for their product development needs or to offer you products that we think may interest you. Our affiliates are all required to preserve the confidentiality of any personal information they may access.
We don't disclose any information about our subscribers' usage to unaffiliated third parties, except as necessary to service the account, to enforce the terms of our subscriber agreements, to meet our obligations to content and technology providers, or as required by law.
We may use statistics regarding usage for product development purposes, but we only use those statistics in the aggregate and they don't include any personally identifiable information about individual users. Your access to some of our services and content is password protected. We recommend that you refrain from disclosing your password to anyone. We'll never ask you for your password in an unsolicited phone call or e-mail. We also recommend that you sign out of your account or service at the end of each session. You may also wish to close your browser window when you have finished your work, especially if you share a computer with someone else or if you are using a computer in a public place like a library or Internet cafe. This is to ensure that others can't access your personal information and correspondence.
If you want to change your password, click on Forgot Password. You will be prompted to enter in your username, e-mail address, and the answer to your security question prior to entering a new password.
What You Should Know
You may cancel your registration with us at any time. Please follow the instructions on the contact us page. If you cancel your registration, your Advance Legal subscription will not be renewed at the end of your current subscription term, and your subscription fee for that term will not be pro-rated.
Credit Card Security
As part of the registration process, we ask for credit card information, which we use to charge you for our services. We employ encryption for secure credit card transactions.
If our information practices change in a significant way, we will post the policy changes to our website.
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